Keithblog

I’m just off the phone with a lovely lady from TalkTalk (a Carphone Warehouse Company) the “free” broadband people. Unfortunately the purpose of the call was anything but lovely. The call was completely unsolicited and to make matters worse our number has for some time been on the Telephone Preference Service.

To add insult to injury when I told the lady that we were on the TPS and that they should not be calling our number she said it was okay because someone else in the house had given them permission which was given when they called last night!

When it comes down to it there are a few reasons for not choosing TalkTalk:

• Loss of Caller ID (you have to pay for it with TalkTalk)
• Loss of unlimited broadband (really unlimited)
• Loss of a Static IP address (extremely important)
• Not to mention getting all the bother their customers seem to have…

You see the savings simply don’t match what I would loose if I (or some unsuspecting family member) signed up for their less than satisfactory service. Another important point is I don’t do business with companies which contact me this whether via phone, post spam email.

The law is perfectly clear when it comes to “unsolicited calls for direct marketing purposes“:

A person shall neither use, nor instigate the use of, a public electronic communications service for the purposes of making unsolicited calls for direct marketing purposes where -

(a) the called line is that of a subscriber who has previously notified the caller that such calls should not for the time being be made on that line; or

(b) the number allocated to a subscriber in respect of the called line is one listed in the register kept under regulation 26.

The register kept under regulation 26 is the Telephone Preference Service. All credit to them the number of cold, unsolicited and direct marketing calls to our house has reduced dramatically and I highly recommended it and the Mail Preference Service which is slightly less effective, and you’ll still get your monthly SPAR\VG\Vivo newsletter.